by Sheila on May 9, 2014

I have my site hosted with GoDaddy. When my site was recently hacked, I knew that they typically do not get involved with resolving such an issue. They host the site only. So, it did not occur to me to touch base with them first (or ever).

I tried reaching out to many so-called experts who are website developers and no one seemed to have any valuable input without completely uninstalling, which would have been a significant challenge with a threat of losing all of my posts to date AND all of my customizations which was going to be beyond my expertise to re-establish without much (paid) help.

I called GoDaddy as a last resort and WOW. I cannot say enough for the customer service I received and the true expertise in how to approach the situation. Within 1/2 hour we devised a plan and within 2 hours, the malicious code was removed (it was hidden, which was the problem).

I have heard pros and cons about GoDaddy and all I can say from my recent experience is that they are trustworthy and efficient and truly generous with their time (on issues that are not typically within their sphere of service).

All hosting companies run into glitches; it is the nature of the beast. What is important is do they make it right and, often, how quickly. I cannot speak to these types of issues specific to them. My site has always run fine under their hosting.

I whole-heartedly recommend GoDaddy to anyone who is starting a new website/blogsite. I will remain a loyal customer!

Let’s hope this post also goes through in the feed distribution without a glitch!

Enjoy the Spring weekend, Everyone!

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Sheila August 28, 2014 at 10:31 AM



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